Shipping policy

All items are carefully packaged and shipped via USPS with tracking confirmation.  

Once your order has been shipped and accepted by the United States Postal Service (USPS), responsibility for the package transfers to USPS. Oily Pharm is not responsible for packages that are lost, stolen, delayed, damaged, or misdelivered after they have been accepted by USPS.

Customers are responsible for providing a complete and accurate shipping address at checkout. Oily Pharm is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

If your package is marked as delivered but cannot be located, or if it is lost in transit, please contact USPS directly to file a claim or request assistance. We will gladly provide your tracking information and any shipping documentation needed to help with the claim process.

We appreciate your understanding and thank you for supporting our small business.